1. Order processing.

Orders are normally processed and dispatched within 1–3 business days after payment confirmation. Processing includes order review, item preparation, and packaging.

Business days mean Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays begin processing on the next business day.

If an availability issue or another processing delay affects your order, we will contact you using the information supplied at checkout.

2. Delivery information.

Standard transit is estimated at 7–15 business days after dispatch. Processing time is additional, giving a usual combined estimate of approximately 8–18 business days after payment confirmation.

These estimates are not guaranteed arrival dates. Destination, customs inspections, weather, holiday demand, and carrier disruptions may affect delivery.

If the estimated transit period has passed, contact us with your order number so we can investigate.

3. Shipping availability and costs.

Available destinations, delivery options, and any applicable shipping charges are displayed at checkout before payment. If no delivery option is available for your address, contact us before ordering.

For international shipments, customs authorities may assess import charges. Charges collected by us are shown at checkout. Separately assessed local import charges are payable by the recipient unless otherwise stated for the order.

4. Tracking your order.

Tracking details are shared when available after dispatch. Updates may take time to appear while the carrier scans and registers the package.

Contact our team if tracking is unclear or you need assistance checking shipment status.

5. Shipping address changes.

Provide a complete address, including unit or apartment numbers where applicable, and accurate contact details.

Contact us promptly for an address correction. Changes depend on order status and may not be possible after dispatch.

If an address issue results in a returned package, we will discuss the available options and any applicable reshipping cost before proceeding.

6. Lost, damaged, or incomplete deliveries.

Contact us promptly if your package arrives damaged, appears lost, or contains an incorrect or missing item. Provide your order number, a description, and relevant photographs where available.

We review requests within 2 business days and investigate with the carrier where necessary. For confirmed damage on arrival or fulfillment errors on our part, we cover necessary return and corrective shipment costs.

If tracking shows delivery but the package cannot be located, check the delivery area and household or building reception, then contact us for assistance.