We offer entryway decorative accents to help create welcoming, personal spaces. Each product page describes the item’s materials, measurements, and intended use.

Compare the listed dimensions with your placement area, including available clearance and any installation requirements. Contact us if you need clarification before ordering.

Lighting, screen settings, and material characteristics may affect appearance. Natural textures and production variations can create small differences between individual pieces.

Available methods are displayed at checkout and may depend on your location and payment provider. Review the currency and total before confirming payment.

Contact us promptly with your order number and requested change. Availability depends on preparation and dispatch status. Changes may not be possible once the order has progressed.

Orders are normally processed within 1–3 business days after payment confirmation. Business days mean Monday through Friday, excluding public holidays.

Transit is estimated at 7–15 business days after dispatch, in addition to processing time. Destination, customs, weather, and carrier conditions can affect delivery. Estimates are not guaranteed arrival dates.

Any shipping charge applicable to your order is displayed at checkout before payment.

Tracking details are shared when available after dispatch. Updates may take time to appear while the carrier registers and scans the package.

Submit your request within 30 calendar days after delivery. Change-of-mind returns must meet the return conditions, including unused condition and original packaging. Obtain approval before shipping anything back.

Customers pay for change-of-mind returns. We cover necessary return shipping for confirmed damage on arrival, incorrect items, or fulfillment errors on our part.

We review requests within 2 business days and inspect returned items within 3 business days of receipt. Following inspection and approval, we initiate refunds within 5 business days. Your payment provider’s processing time is additional.

Contact us promptly with your order number, a description, and relevant photographs where available. We will review the issue and arrange an appropriate solution.

Email service@pivorn.com or call +86 176 0759 1541. Include your order number if your question relates to a purchase.